Cl
CloudScale Systems
Verified Employer
Enterprise Customer Success Manager
Austin, TX & Remote
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$85,000 - $110,000 /yr
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Full-time
Remote
About the Role
Drive client satisfaction, net revenue retention, and software adoption for our Fortune 500 cloud customers.
Key Responsibilities
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Lead executive business reviews (EBRs) with CIOs and IT leadership.
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Monitor customer health scores and proactively resolve churn signals.
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Identify upsell and cross-sell expansion opportunities.
Requirements & Qualifications
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3+ years in enterprise customer success or client onboarding.
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Comfort discussing technical architectures and cloud metrics.
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Proven track record with 95%+ gross retention rates.
Perks & Compensation Benefits
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Competitive base + commission incentives.
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Home office setup allowance.
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Comprehensive medical and 401(k) plans.
Job Overview
Date Posted
Oct 01, 2026
Application Deadline
Oct 15, 2026
Experience Level
Mid-level
Job Type
Full-time
Workplace Model
Remote / Hybrid
Views
148 views
Cl
CloudScale Systems
Cloud Infrastructure & Security
CloudScale is an industry leader in multi-cloud cost optimization and zero-trust perimeter networking tools serving over 4,000 enterprise clients globally.
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